Terms of Service

Effective date: 25 September 2026
Last updated: 25 September 2026

These Terms cover normascope.com, the Normascope Cloud waitlist, and Normascope Cloud, the paid hosted service. Normascope is operated by Harsha Attray, trading as Yutic (“Yutic”, “we”, “us”, or “our”).

Normascope Cloud is not on sale yet. Checkout is not open, and joining the waitlist does not create an account, a subscription or any obligation to pay. When Cloud opens, these Terms apply to every purchase.

Who sells Cloud

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, invoices, sales tax, and payment-related customer service, under its own Buyer Terms.

The service

Normascope Cloud hosts the visual comparison reports your team uploads, keeps their history, and lets you share them. It can also explain a difference using AI when you ask it to. The free Normascope command-line tool is separate software under its own licence, and these Terms do not change that licence.

AI explanations are guidance for a person to review. They can be wrong. They never change the visual score or the pass/fail result. See the AI and Cloud Disclosure.

Accounts and organizations

Cloud is bought by an organization. Keep your account details accurate and your sign-in secure. Invite only people who should see your organization's reports. The organization owner is responsible for the organization's subscription.

Your content

You keep ownership of everything you upload. You give us permission to store, process and display it only as needed to run the features you use, including sending it to our service providers for those features.

Upload only content you have the right to use. Do not upload passwords, keys, or personal data the service does not need. Anyone you give a share link to can see what that link shows.

Plans, prices and credits

Plans and prices are on the pricing page. Each plan is a monthly subscription for one organization. It renews every month until it is cancelled. Prices are in US dollars and exclude tax. Paddle shows the total, including any tax, before you pay.

Each plan includes a monthly amount of credits. Cloud uses credits for uploaded runs and AI explanations, as the pricing page sets out. Monthly credits expire at the end of the billing month. Credit packs are one-time purchases that last 12 months from purchase or until organization deletion, whichever comes first. Credits are not money. They cannot be transferred, exchanged for cash, or refunded except as the Refund Policy says.

Uploads, AI explanations and spending credits need an active subscription. Credit packs can only be bought while a subscription is active.

Changing plans

A change between Starter and Growth takes effect on your next billing date, at the full price of the new plan. Nothing is charged or refunded at the moment you switch.

Cancelling, and when a subscription ends

The organization owner can cancel from Billing at any time. Cancelling stops the next renewal. Everything keeps working until the end of the period already paid for.

A subscription renews on its date or it ends. If the renewal payment fails, the subscription ends. There is no grace period. When it ends:

• uploads, AI explanations and credit spending stop;
• reports that have not expired or been deleted remain readable and exportable;
• unexpired pack credits are kept, but cannot be spent unless you subscribe again.

The normal 90-day retention period for each run continues while a subscription is inactive. Cancelling or resubscribing does not restart that period or the 12-month expiry of pack credits.

90 days after the subscription ends, the organization is deleted, together with its reports and every remaining credit. Subscribing again before then cancels the scheduled organization deletion and restores paid access to the reports and unexpired credits that remain. It does not recover expired or deleted reports or credits.

Refunds

Payments are not refunded by default. See the Refund Policy.

Acceptable use

Do not use the website or Cloud to:

• break the law or infringe anyone's rights;
• upload malicious code or content you are not allowed to share;
• probe, overload, or get around security, limits or access controls;
• impersonate anyone or misrepresent your relationship with us.

We may limit or suspend access to deal with abuse, a security threat or unpaid charges. If you think we got it wrong, contact us.

Availability and responsibility

We work to keep the service available and correct, but we cannot promise it will never be interrupted or never make a mistake. Check reports and AI output before you make a release or design decision. Features may change over time; the price and plan shown when you buy apply to that purchase.

To the extent the law allows, the service is provided without warranties beyond those that cannot legally be excluded. Nothing in these Terms removes a right you have under the law where you live.

Intellectual property

The Normascope name and brand belong to Harsha Attray, trading as Yutic. See the Trademark Policy. The website's design and original content belong to us or are used under licence.

Privacy

The Privacy Policy explains what we collect and why.

Changes to these Terms

We may update these Terms. The new version is published here with a new date. If a change materially affects an existing subscription, we tell the organization's admins by email before it applies.

Contact

Help with an account, billing or a refund request: help@normascope.com.
Other questions about these Terms: queries@normascope.com.